Frequently Asked Questions

Product FAQs

Finding the right skincare product can be challenging especially now that the market is flocked with so many options. If you suffer from dry, itchy, and sensitive skin, you must scrutinise the ingredients if you want to achieve relief the safest way possible! For that, we welcome questions so you can make wise buying choices. To help you with your concerns, especially about our Suu Balm Kids product line, we answered the common questions we received. Read through the FAQs (Frequently Asked Questions) below.

Does the menthol in Suu Balm products make my skin dry? +

No, the menthol that we use is non-drying and at a suitable dosage for eczema-prone and sensitive skin. Suu Balm moisturisers also contain a high concentration of skin-identical ceramides so they help to replenish the skin barrier effectively!

Are Suu Balm products suitable for pregnant ladies? +

The cream hasn't been tested specifically on pregnant women (that would be unethical!), but its ingredients are all generally recognized as safe, and many pregnant women use Suu Balm products. It is best to consult your obstetrician / gynecologist or your family physician if you have any doubts!

Is it safe to use Suu Balm products while breastfeeding? +

Suu Balm products are safe for breastfeeding mothers since they contain no harmful preservatives or steroids. Do avoid using Suu Balm cream on your breasts or nipples, to prevent your baby from ingesting it. If any doubts, do check with your own trusted doctors for their advice.

Why Suu Balm? +

Suu Balm products are made to soothe - relieving the itch, revitalising the skin, and restoring what has been lost, not irritating further. Our products are free from harmful ingredients like SLS, SLES and parabens.

Our creams & sprays also have a touch of cool menthol that quickly takes away unwanted itching, as well as real, skin-identical ceramides that replenish the skin; while our washes are completely different from existing washes - offering a luxurious, moisturising texture with ultra gentle and ultra high quality ingredients.

Suu Balm Body Care Range

What are the dos and don'ts in applying Suu Balm ? +

If there’s an open wound, be careful to not apply the cream directly on to the wound, instead apply the product around it. Apply Suu Balm Moisturiser on areas that are itchy, and reapply it as often as needed whenever the itch comes back. Never apply it too close to the eyes or mouth, or on very sensitive skin. The effects of menthol may not be tolerated well in those areas!

How does Suu Balm Rapid Itch Relief Moisturiser help to stop itch? +

The menthol in Suu Balm helps to relieve the itch in minutes by activating nerves in the skin to prevent itch signals going to the brain. Ceramides help repair your skin's barrier to minimize moisture loss - over time, this further reduces your itch.

What is the difference between Suu Balm Rapid Itch Relief Moisturiser and Kids Moisturiser? +

The main differences between Suu Balm Rapid Itch Relief Moisturiser and Suu Balm Kids Moisturiser are in the concentration of menthol and the moisturising ingredients.

Suu Balm Rapid Itch Relief Moisturiser has a higher concentration of menthol, whereas Suu Balm Kids Moisturiser contains a lower concentration of menthol. The Kids Moisturiser also contains more moisturising ingredients, such as a higher concentration of ceramides as well as filaggrin.

These changes are made to optimise each product for the needs of adults and kids (including babies)

What makes Suu Balm Wash stands out against other brands? +

Suu Balm Washes contain 5 different moisturising ingredients which are ultra-gentle for sensitive skin. They do not contain soap, SLES, or SLS. In fact, these products are preservative-free, making them safe for ALL skin types, especially sensitive skin.

What is the difference between Suu Balm Adults Wash and Kids Wash? +

The main difference between both washes is that the Kids wash has no menthol, so it can be used from head-to-toe, for newborns and up! For adults wash, it does contain a slight hint of menthol, to cool and soothe sensitive and irritated skin.

Suu Balm Kids Range

How safe is Suu Balm products for children? +

The Suu Balm for Kids product line is specifically formulated for children.

When the Suu Balm Kids range was formulated, we ensured that it is gentle enough for all children, including newborn babies. We also made sure that the wash was ‘tear-free’ so that it’s safe to use from head-to-toe. It’s gentle yet able to properly cleanse without stripping the skin dry. It’s also free of all the nasties like soap, sulfate, SLS/SLES. The moisturiser is also packed with skin-identical ceramides and filaggrin to intensely hydrate, plus a hint of menthol—tailored specially for kids (and babies)—to relieve itch!

Is Suu Balm Kids Moisturiser suitable for babies? +

While Suu Balm Kids is suitable for newborns and older, we recommend you perform a little test on a small area before applying to the entire body - this will help your child or baby get used to the cooling feeling of the cream (which relieves the itch). It helps to soothes dry, itchy, sensitive, and eczema-prone skin, as well as soothes redness on rashes. It should be applied from neck down, and open wounds or cuts should be avoided as it might sting.

Can Suu Balm Kids Moisturiser be applied more than once a day? +

It’s safe to apply Suu Balm Kids more than once every day. In fact, your little one can benefit the more times you apply the product. The moisturising effect of ceramides and filaggrin, plus the soothing action of menthol can stop the urge to scratch. The same ingredients can also restore the skin’s barrier, which in turn locks in moisture.

How do I use Suu Balm Scalp Spray? +

Suu Balm Scalp Spray has a targeted nozzle - place the nozzle on the scalp where it is itchy, dry, or flaky, and spray one or more times. You may use any time when your scalp is itchy, dry or flaking! There is no limit to the number of times you can use it in a day.

Facial Care Range

Is Suu Balm Facial Care Range suitable for acne prone skin? +

Our Facial Care Range series is rich and designed for dry, sensitive and itchy skin so it might not be the best for acne-prone skin.

Is Suu Balm Facial Care Range suitable for kids? +

Yes, our facial range is suitable for kids as well! We recommend you perform a little test on a small area first before applying to the entire face, just to get your little one used to the cooling feeling (which relieves the itch).

Delivery

When will I receive my order? +

For local orders, our courier will deliver your order within 2 - 3 working days. For international orders, it will be delivered within 5 - 7 working days, as for US orders it will take slightly longer!

Can I arrange for my preferred delivery time slot? +

Due to Ninjavan's arrangements, we are unable to request a preferred delivery time. Nevertheless, Ninjavan will text you the day before delivery to inform you that your parcel will be delivered that day.

Can I make a refund for the products? +

Please refer to our refund policy over at https://suubalm-sandbox.myshopify.com/pages/refund-policy if you would like to make a refund for the products!

Tips

How often should I moisturise? +

There’s really no definitive answer, but it’s true that the more you moisturise, the better, especially if you have sensitive skin. So bring a tube of Suu Balm along with you so you can easily moisturise on the go!

What are ceramides? +

Ceramides are naturally found in our skin and they help create a barrier (protection), so that nothing good escapes your skin and nothing bad enters. However, in eczema prone or very dry skin the ceramide level is reduced, which results in dry, irritated skin.

Why is it important to have ceramides in our moisturisers? +

Although our skin is naturally made up of ceramides, in eczema prone or very dry skin the ceramide level is reduced which results in dry, irritated skin. Suu Balm moisturisers contain high contents of skin-identical ceramides to moisturise, repair and restore your skin barrier function.

Sample Request

Where can I request for samples? +

For sample requests, please head over to our this link to submit your request: https://suubalm.com/en/request-a-sample/

When will I receive my samples? +

Upon submitting the sample request, do allow us 2 - 3 working weeks for the samples to be delivered!