常见问题
Finding the right skincare product can be challenging especially now that the market is flocked with so many options. If you suffer from dry, itchy, and sensitive skin, you must scrutinise the ingredients if you want to achieve relief the safest way possible! For that, we welcome questions so you can make wise buying choices. To help you with your concerns, we have answered the common questions we received below.
一般情况
Adult Care
头皮护理
儿童护理
面部护理
Vytle range
Delivery & Refunds
Does the menthol in Suu Balm products make my skin dry?
不会，我们使用的薄荷醇不会使皮肤干燥，而且用量适合易患湿疹和敏感的皮肤。Suu Balm 润肤霜还含有高浓度的皮肤同源神经酰胺，因此有助于有效补充皮肤屏障！
Are Suu Balm products suitable for pregnant ladies?
这款面霜还没有专门针对孕妇进行过测试（那是不道德的！），但其成分都是公认安全的，许多孕妇都在使用 Suu Balm 产品。如果您有任何疑问，最好咨询您的妇产科医生或家庭医生！
Is it safe to use Suu Balm products while breastfeeding?
Suu Balm 产品不含任何有害的防腐剂或类固醇，因此哺乳期妈妈可以放心使用。请避免在乳房或乳头上使用 Suu Balm 乳霜，以免宝宝误食。如有任何疑问，请咨询您信任的医生，听取他们的建议。
Why Suu Balm?
Suu Balm products are made to soothe - relieving the itch, revitalising the skin, and restoring what has been lost, not irritating further. Our products are free from harmful ingredients like SLS, SLES and parabens.
Our creams & sprays also have a touch of cool menthol that quickly takes away unwanted itching, as well as real, skin-identical ceramides that replenish the skin; while our washes are completely different from existing washes - offering a luxurious, moisturising texture with ultra gentle and ultra high quality ingredients.
I'm not sure if the product is suitable for my skin. Do you offer samples?
We understand that you may be unsure whether the product is suitable for your scalp. Fret not, we offer samples for you to try before purchasing. You may request a sample here.
What are the dos & don'ts in applying Suu Balm?
If there’s an open wound, be careful to not apply the cream directly on to the wound, instead apply the product around it. Apply Suu Balm Ceramide Moisturiser on areas that are itchy, and reapply it as often as needed whenever the itch comes back. Never apply it too close to the eyes or mouth, or on very sensitive skin. The effects of menthol may not be tolerated well in those areas!
What are ceramides?
神经酰胺天然存在于我们的皮肤中，它们有助于形成一道屏障（保护），使好的东西不会从皮肤中流失，坏的东西也不会进入皮肤。然而，湿疹或极干性皮肤中的神经酰胺水平会降低，从而导致皮肤干燥、过敏。
Why is it important to have ceramides in our moisturisers?
虽然我们的皮肤天然由神经酰胺组成，但湿疹或极干性皮肤的神经酰胺含量会降低，从而导致皮肤干燥、过敏。Suu Balm 润肤霜含有大量与皮肤相同的神经酰胺，可滋润、修复和恢复皮肤屏障功能。
What is Suu Balm Adult Care range?
Formulated by the National Skin Centre Singapore, Suu Balm Adult Care range is specially formulated for individual with dry, sensitive, itchy or eczema-prone skin. The Adult Care range aims to provide cooling itch relief and moisturise your skin
Who should use Suu Balm Adult Care range?
Suu Balm Adult Care range is suitable for everyone, it is especially useful for people who experience eczema, itchy, dry or sensitive skin.
How does Suu Balm Adult Care range help eczema?
Suu Balm Adult Care range helps eczema by targeting its two biggest challenges: persistent itching and a compromised skin barrier.
Suu Balm Creamy Body Wash (Cooling & Gentle) delivers ultra-gentle cleansing with mild ingredients that are free from SLS, SLES, parabens, soap, fragrances, and preservatives. Suu Balm Ceramide Moisturiser (Rapid Itch Relief) & Cooling Body Spray Moisturiser help relieve itch within minutes with cooling, soothing menthol. They also contain 5 types of skin-identical ceramides to help strengthen and restore the skin barrier.
Can Suu Balm Adult Care range be used on kids?
We recommend kids younger than 12 years old to use our Suu Balm Kids Care Range.
Does Suu Balm Adult Care range contain steroids?
No, all Suu Balm products are steroid-free
Can Suu Balm Adult Care range be used on the face?
We do not recommend applying Suu Balm Adult Care range on the face as it contains menthol which will sting the eyes. The range can be applied on neck and below areas
Can I use Suu Balm Adult Care range daily?
Yes, Suu Balm Adult Range is suitable for daily usage.
Is it necessary to use the complete Suu Balm Adult Care range?
It is recommended to incorporate the complete Suu Balm Adult Care Range into your skincare routine as each product is specifically formulated to complement the others to maximise the benefits – gentle wash, itch relief and moisturising.
Why does scalp care matter?
Your scalp is skin too. Just like the skin barrier on the rest of your body, it needs gentle care to stay balanced and protected from itch, dryness and irritation.
Especially in Singapore's hot, humid weather, sweat and buildup can easily disrupt your scalp microbiome. Habits like frequent hair washing or chemical processing can further stress the scalp and ends, leaving it dry and lifeless
How does Suu Balm Scalp Care range help?
Suu Balm Scalp Care range is designed to soothe, calm and restore balance to sensitive scalps. Formulated by world-renowned dermatologist, gentle ingredients are used to restore the scalp barrier to a healthier state, including those with scalp eczema or psoriasis
Who should use Suu Balm Scalp Care range?
Suu Balm Scalp Care range is suitable for everyone, it is especially useful for people who experience dandruff, flaking, dry scalp, scalp itchiness or irritation
Can Suu Balm Scalp Care range help with dandruff?
Yes. A consistent scalp care routine can help manage dandruff by reducing flaking, controlling excess oil, and supporting a healthier scalp environment. Our shampoo contains three anti-dandruff active ingredients that help target scalp flakes, while our conditioner and scalp spray contain Piroctone Olamine, which helps balance the scalp microbiome, reduce irritation associated with yeast overgrowth, and improve scalp comfort. For best results, use the products regularly as part of your scalp care routine.
I don't have dandruff, can I use Suu Balm Scalp Care range?
Yes, you can! The menthol in the Shampoo & Scalp Spray helps to cool down your scalp especially in Singapore’s hot weather, and the triple-effect moisturising agents in the shampoo will help to moisturise the scalp and condition your hair. This helps to keep your hair soft and manageable, without the usage of silicones! The anti-dandruff actives would not negatively affect scalps that are dandruff-free.
Is Suu Balm scalp care range suitable for sensitive scalp?
Yes, our Scalp Care range is hypoallergenic, free from silicones, fragrances, sulfates and parabens making it suitable for sensitive scalp!
Will Suu Balm Scalp Care range product help with hair loss?
No, the Suu Balm scalp range is formulated for individuals with sensitive, itchy, or flaky scalps. It is designed to gently restore scalp comfort and help reduce flaking.
Is Suu Balm Scalp Care Range suitable for kids?
We recommend using our Shampoo and Scalp Spray for individuals aged 12 years and above.
For younger children, we recommend performing a patch test to ensure they can tolerate the cooling effect. There are no known adverse effects from using our scalp range on younger children; however, the main concern is that they may have a lower tolerance for the cooling sensation.
What does Suu Balm Scalp Care range smell like?
Suu Balm’s scalp range has no added fragrances that could potentially irritate sensitive scalps. However, the natural, light smell of menthol makes washing your scalp and hair a delightful experience!
Can Suu Balm Scalp Care range be used on coloured hair?
Yes, because it doesn’t contain harsh surfactants such as sulfates which may strip chemicals from your hair.
Is Suu Balm Scalp Care range suitable for all hair types?
Yes, Suu Balm Scalp Care range is suitable for all hair types.
Can I use Suu Balm Scalp Care range daily?
Yes, the range can be used daily to enhance overall scalp and hair health. They do not contain steroids or harmful ingredients that will negatively impact the scalp.
Is it necessary to use the complete Scalp Care range?
It is recommended to incorporate the complete Suu Balm Scalp Care Range into your hair care routine as each product is specifically formulated to complement the others to maximise the benefits – itch relief, anti-dandruff, hair conditioning and scalp hydration; even without serious hair or scalp concerns, it can be used for everyday maintenance to enhance overall scalp and hair health
What is Suu Balm Kids Care range?
Formulated by the National Skin Centre Singapore, Suu Balm Kids Range is specially formulated for kids with dry, sensitive, and eczema-prone skin. The range helps soothe itch, moisturise the skin, and support a healthy skin barrier with gentle, kids-friendly formulations.
Who should use Suu Balm Kids Care range?
Suu Balm Kids Care range is suitable for everyone, it is especially useful for kids who experience eczema, itchy, dry or sensitive skin. For adult who prefers moisturiser with lesser menthol or body wash without menthol, they can use the Kids Care range as well!
How does Suu Balm Kids Care range help eczema?
Suu Balm Kids Care range helps eczema by targeting its two biggest challenges: persistent itching and a compromised skin barrier.
The Suu Balm Kids Head-to-Toe Body Wash (Soothing & Gentle) delivers ultra-gentle cleansing with mild ingredients that are free from SLS, SLES, parabens, soap, fragrances, and preservatives.
Suu Balm Kids Ceramide Moisturiser (Gentle Itch Relief) help relieve itch within minutes with cooling, soothing menthol. They also contain 3 types of skin-identical ceramides to help strengthen and restore the skin barrier.
How safe is Suu Balm products for children?
The Suu Balm Kids Care range is specifically formulated for children.
When the Suu Balm Kids range was formulated, we ensured that it is gentle enough for all kids, including newborn babies. We also made sure that the wash was ‘tear-free’ so that it’s safe to use from head-to-toe. It’s gentle yet able to properly cleanse without stripping the skin dry. It’s also free of all the nasties like soap, sulfate, SLS/SLES. The moisturiser is also packed with skin-identical ceramides and filaggrin to intensely hydrate, plus a hint of menthol—tailored specially for kids (and babies)—to relieve itch!
What's the difference between Suu Balm Kids Care range & Vytle range?
The Suu Balm Kids Care range contains menthol for itch relief, whereas Vytle range is a non-menthol series making it suitable for face & body and all ages.
Suu Balm Kids Care range provides dual benefits - itch relief and moisturise. Vytle Range provides daily maintanence - moisturise and repair skin.
Do Suu Balm Kids Care range contain steroids?
No, all Suu Balm product are steroid-free
Can Suu Balm Kids Care range be used on face?
Suu Balm Kids Wash can be used from head-to-toe, for newborns and up. However, we do not recommend applying Suu Balm Kids Care range on the face as it contains menthol which might sting the eyes. The range can be applied on neck and below areas.
Can I use Suu Balm Kids Care range daily?
It’s safe to use Suu Balm Kids Care range daily. In fact, your little one can benefit the more times you apply the moisturising cream. The moisturising effect of ceramides and filaggrin, plus the soothing action of menthol can stop the urge to scratch. The same ingredients can also restore the skin’s barrier, which in turn locks in moisture.
Is it necessary to use the complete Suu Balm Kids Care range?
It is recommended to incorporate the complete Suu Balm Kids Care Range into your skincare routine as each product is specifically formulated to complement the others to maximise the benefits – gentle wash, itch relief and moisturising.
What is Suu Balm Facial Care range?
Formulated by the National Skin Centre Singapore, Suu Balm Facial Care range is formulated for indivual with dry, itchy, sensitive, irritated facial skin. The products are power-packed with premium ingredients to cleanse, repair, soothe and moisturise your skin.
Who should use Suu Balm Facial Care range?
Suu Balm Adult Care range is suitable for everyone, it is especially useful for people who experience dry, itchy, sensitive, irritated facial skin
How does Suu Balm Facial Care range help eczema?
Suu Balm Gentle Moisturising Facial Cleanser is ultra gentle for dry or sensitive facial skin, contains Shea butter which moisturise your skin while you cleanse!
Suu Balm Cooling Itch Relief Facial Moisturiser contains ceramides, northern truffle, and safflower extracts repairs and moisturises the skin in a natural way. In addition, it contain Menthyl Lactate to provide cooling itch relief without stinging the eyes"
Is Suu Balm Facial Care range suitable for acne skin?
我们的面部护理系列成分丰富，专为干燥、敏感和瘙痒皮肤设计，因此可能不适合痤疮皮肤。
Is Suu Balm Facial Care range suitable for kids?
是的，我们的面部护理系列也适合儿童使用！我们建议您先在小范围内进行测试，然后再涂到整个脸上，这样可以让您的孩子适应这种清凉的感觉（可以缓解瘙痒）。
Do Suu Balm Facial Care range contain steroids?
No, all Suu Balm product are steroid-free
Can I use Suu Balm Facial Care range daily?
Yes, Suu Balm Facial Range is suitable for daily usage.
Is it necessary to use the complete Suu Balm Facial Care range?
It is recommended to incorporate the complete Suu Balm Adult Care Range into your skincare routine as each product is specifically formulated to complement the others to maximise the benefits – gentle wash, itch relief and moisturising.
Are Vytle products halal certified?
Yes! All Vytle products are halal certified
What is the difference between Vytle and Suu Balm?
The main difference between Vytle & Suu Balm is the menthol content. Suu Balm Adult Care range contains menthol for itch relief while Vytle is a non-menthol range that provides daily maintenance to moisturise and repair skin.
Is Vytle suitable for sensitive skin?
Yes, Vytle doesn’t contain any harmful ingredient such as steroid, fragrance, preservative, paraben that will trigger sensitive skin. This makes it suitable for all skin types.
Can I interact with the instructor or other students during the course?
Most online courses provide avenues for interaction with instructors and fellow students. This can be in the form of discussion forums, live Q&A sessions, or dedicated community platforms. The level of interaction varies across courses, so it's worth checking if the course offers opportunities to connect with instructors or fellow learners if that's something you value.
What are the delivery options and how much is the shipping?
We currently offer the below delivery options islandwide within Singapore:
| Service | Fee | Duration |
|---|---|---|
| Normal Delivery |
$5 for orders $39.99 and below
Free for orders $40 and above |
2-4 working days |
| Express Delivery |
$15 for orders $199.99 and below
Free for orders $200 and above |
Orders placed before 1pm:
Next working day Orders placed after 1pm: Following working day |
Which countries do you ship to?
Apart from Singapore, we currently offer the below delivery options to Brunei, Malaysia, Hong Kong, Indonesia, and the Philippines.
| Service | Fee | Duration |
|---|---|---|
| Normal Delivery |
SGD $5 for orders SGD $39.99 and below
Free for orders SGD $40 and above |
7-14 working days |
How can I track my order
You will receive a confirmation email once your payment has been completed. Our team will then prepare and pack your order for shipment. Once your order has been shipped, you'll receive another email containing your tracking link.
If you do not receive your order or any of these emails, please contact us here or email us at info@suubalm.com.
Can i change my delivery address after placing an order?
Please contact us here or email us at info@suubalm.com as soon as possible.
If your order has not yet been shipped, we'll do our best to update your delivery address.
what should i do if my order arrives damaged or has missing items?
If you have received incorrect/faulty product(s) or missing item(s) in your order, please contact us here or email us at info@suubalm.com within 14 days of receiving your order and include the below information:
- Order number
- Contact Number
- Photos of what you have received
We will verify the details and advise you on the next steps.
Can I return or exchange an item if I change my mind?
If you’ve changed your mind, you may return your item(s), subject to the following terms and conditions:
- Return request must be made within 14 days upon receiving the order
- Return are strictly for orders made via suubalm.com only
- Product must be unopened, unused and in their original purchase condition
- All gifts, including sample sachets, must be returned in original purchase condition
- Item purchased as bundle must be returned as a whole bundle
- Customer will pay for the return shipping fee, via trackable courier.
- A full refund of the product cost will be issued. Shipping fees are non-refundable.
- Good Pharma Dermatology will inspect the product(s) before processing the refund
When will I receive my refund after it has been approved?
Approved refunds will be returned to the original payment method between 7-14 working days. Processing times may vary depending on your bank or payment provider.
